Privacy Policy

Your Privacy Matters

At AquaOptima Antioch Pool Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide to us directly when you request a quote, schedule a service, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and pool details
• Service preferences and scheduling information
• Payment information (processed securely through our payment processor)
• Any other information you choose to provide when communicating with us

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Communicate with you about your service appointments
• Send you invoices and process payments
• Respond to your questions and customer service requests
• Send you information about our services (you can opt out at any time)
• Improve our services based on your feedback

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

• Using secure servers and encrypted connections for sensitive data
• Limiting access to your information to employees who need it to provide services
• Training our staff on privacy and security best practices
• Regularly reviewing our security procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors)
• When required by law or to protect our rights
• With your consent or at your direction

Cookies and Website Usage

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and provide better service. You can control cookie settings through your browser, but some features of our website may not work properly if you disable cookies.

Your Rights and Choices

You have several rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct inaccurate information
• You can request that we delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: